Enterprise UX & Service Design
The University Of Georgia
I have omitted and obfuscated confidential information in this case study.
User Experience & Service Design responsible for:
Facilities task force called for improved communication during project lifecycle.
We want to connect facilities requestors, Facilities departments, and technicians with one web-based application so that there is improved communication about service requests throughout the lifecycle of a project.
Previous UX and Service Design projects revealed a more substantial problem.
While gathering research for previous UGA facilities projects like, “Decreased Meeting Times By 65%” and “Website That Improved Data Entry Accuracy By 90%,” I realized we were putting band-aid fixes on a much larger problem. Facilities requests were being managed legacy apps that lacked user-friendly integration to each other.
Our goal is to make the communication and business processes easier during the entire life-cycle of a facility work request for every UGA employee.
This project is currently in process, and the expected general launch slated for Summer 2020.
We made a business case for UX and moving services to one application.
This project implements the missing customer-facing browser-based application from AssetWorks geared to improving the user experience in the existing Facilities Management Integrated Workplace Management System (IWMS).